He55 FAQ — All your questions answered, right here

Each person is allowed only one account. Creating multiple accounts using the same mobile number, email address, or device is against he55's policy. If multiple accounts are detected, they may be suspended and any bonuses forfeited.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email — an OTP code will be sent to you. Use that code to set a new password. Done in under 2 minutes. If you don't receive the OTP, hit the "Resend" button or reach out to support.

Yes, account verification (KYC) is required to make a withdrawal. Upload a photo of your national ID or passport. Verification is usually completed within 24 hours. You can still play games and make deposits without completing verification.

Withdrawal requests are typically processed to mobile banking within 15 to 30 minutes. During peak hours, it may take up to 24 hours. If your account verification is not yet complete, your first withdrawal may take a little longer.

First, refresh the page and wait 5 minutes. If the balance still doesn't appear, contact he55 live chat support with your transaction ID and a screenshot. Most issues are resolved within 10 minutes.

The minimum withdrawal amount on he55 is BDT 500. You can submit up to 3 withdrawal requests per day. Your daily maximum withdrawal limit depends on your account's VIP level — the higher the level, the higher the limit.

A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 5x wagering requirement on a BDT 1000 bonus means you must wager BDT 5000. Bets on any game count toward the requirement, though some games may contribute at a different rate.

Log in to he55 every day and place a qualifying amount in bets to receive a cashback on a portion of your previous day's net losses. The cashback rate varies by VIP level and is automatically credited to your wallet every morning.

he55's Live Casino features several Bangla-speaking dealers. You can play roulette, baccarat, blackjack, and many local games live. All games are broadcast in HD video, available around the clock.

If you lose connection, he55's servers save the game result. Once you reconnect, you'll be able to see the outcome. If the connection drops mid-bet, that round is settled automatically and any winnings are added to your wallet.

Log in to the app once with your password. Then go to Settings > Security > Biometric Login and enable the option. Register your phone's fingerprint or Face ID. After that, you won't need a password to log in each time.

Older versions may have features that don't work properly and could contain security vulnerabilities. Always keep the he55 app up to date. The app will notify you as soon as an update is available — install it right away.

Change your password immediately and contact he55's 24/7 live chat support. The support team will temporarily lock your account and run a security check. You may need to provide ID to recover your account.

he55 offers deposit limits, session time limits, and self-exclusion tools. Use these features to stay in control of your gaming habits. For more details, Responsible Gaming View page.